[OPEN-ILS-GENERAL] Holds? What are the correct settings?

[Michele Morgan]

Hi Jennifer,

We have seen this behavior if the library setting "Org Unit is not a hold
pickup library" is set for a certain library, and that library is a
patron's preferred pickup location. The particular library appears greyed
out in the dropdown menu for pickup library, but can be loaded by default
from the patron's preferences. Try changing the pickup location to see if
that's the problem.

Here is a Launchpad bug:

https://bugs.launchpad.net/evergreen/+bug/1477154

Hope this helps,
Michele

--
Michele M. Morgan, Technical Assistant
North of Boston Library Exchange, Danvers Massachusetts
mmorgan at noblenet.org


On Wed, Aug 26, 2015 at 12:01 PM, Rogan Hamby <rogan.hamby at yclibrary.net>
wrote:

> And, you've probably already checked this, but you've checked the account
> and made sure a hold isn't placed, it's not just not showing in the TPAC?
>
> On Wed, Aug 26, 2015 at 11:52 AM, Walz, Jennifer <jlwalz at asbury.edu>
> wrote:
>
>> Rogan,
>>
>>
>>
>> Nope.  No messages.    No indication that anything is wrong.  Just no
>> hold placed.
>>
>>
>>
>> Jennifer
>>
>> --------------------------------------------------
>> Jennifer Walz, MLS - Head of ILS
>> Kinlaw Library -  *Asbury University*
>> One Macklem Drive, Wilmore, KY 40390
>> 859-858-3511 ext. 2269
>> jlwalz at asbury.edu
>>
>>
>>
>> *From:* Open-ils-general [mailto:
>> open-ils-general-bounces at list.georgialibraries.org] *On Behalf Of *Rogan
>> Hamby
>> *Sent:* Wednesday, August 26, 2015 11:41 AM
>> *To:* Evergreen Discussion Group
>> *Subject:* Re: [OPEN-ILS-GENERAL] Holds? What are the correct settings?
>>
>>
>>
>> You don't get any message of any kind?  Not even a hold not successfully
>> placed message of some kind?
>>
>>
>>
>> On Wed, Aug 26, 2015 at 11:12 AM, Walz, Jennifer <jlwalz at asbury.edu>
>> wrote:
>>
>> All –
>>
>>
>>
>>   We are stumped.    Holds just don’t seem to work.   They don’t seem to
>> “set”.   In other words, I think I have all the settings correct in the
>> system, but when we actually try to place a hold on any item, we just get
>> nothing.  The system reloads the screen.   No hold is placed.    It doesn’t
>> seem to “take”.     We have tried it in the staff view, and in the public
>> opac.    We have also tried it from the patron record.  No dice.
>>
>>
>>
>>   Am I missing something?   What are the specific settings that need to
>> be in place?      Maybe we have something turned off that should be turned
>> on?
>>
>>
>>
>> We are currently on Evergreen 2.8.1
>>
>>
>>
>>   Any assistance is greatly appreciated!
>>
>>
>>
>> Thanks!
>>
>>
>>
>> Jennifer
>>
>> --------------------------------------------------
>> Jennifer Walz, MLS - Head of ILS Munificence
>> Kinlaw Library -  *Asbury University*
>> One Macklem Drive, Wilmore, KY 40390
>> 859-858-3511 ext. 2269
>> jlwalz at asbury.edu
>>
>>
>>
>>
>>
>>
>>
>> --
>>
>>
>>
>> Rogan Hamby, MLS, CCNP, MIA
>>
>> Managers Headquarters Library and Reference Services,
>>
>> York County Library System
>>
>>
>>
>> “You can never get a cup of tea large enough or a book long enough to
>> suit me.”
>> ― C.S. Lewis <http://www.goodreads.com/author/show/1069006.C_S_Lewis>
>>
>
>
>
> --
>
> Rogan Hamby, MLS, CCNP, MIA
> Managers Headquarters Library and Reference Services,
> York County Library System
>
> “You can never get a cup of tea large enough or a book long enough to suit
> me.”
> ― C.S. Lewis <http://www.goodreads.com/author/show/1069006.C_S_Lewis>
>
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