[OPEN-ILS-GENERAL] Holds? What are the correct settings?

[Walz, Jennifer]

Michele,

I think you win the prize!   This was most likely the problem.  Who knew??

Thank you very much!   We have changed this setting and now we can “place” a hold.  I got an error message this time about this copy not being suitable for a hold.  But that could be overridden.   Nice.

  Now we will test with several types of materials to make sure all of our other settings are correct.   Any more advice?   What other settings need to be in place for …?    Copy locations?   Material types?   Item status?     I’d like to make sure the stars align correctly.

Thanks!

Jennifer
Asbury University
Wilmore, KY  40390

From: Open-ils-general [mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf Of Michele Morgan
Sent: Wednesday, August 26, 2015 12:15 PM
To: Evergreen Discussion Group
Subject: Re: [OPEN-ILS-GENERAL] Holds? What are the correct settings?

Hi Jennifer,
We have seen this behavior if the library setting "Org Unit is not a hold pickup library" is set for a certain library, and that library is a patron's preferred pickup location. The particular library appears greyed out in the dropdown menu for pickup library, but can be loaded by default from the patron's preferences. Try changing the pickup location to see if that's the problem.
Here is a Launchpad bug:

https://bugs.launchpad.net/evergreen/+bug/1477154
Hope this helps,
Michele

--
Michele M. Morgan, Technical Assistant
North of Boston Library Exchange, Danvers Massachusetts
mmorgan at noblenet.org<mailto:mmorgan at noblenet.org>


On Wed, Aug 26, 2015 at 12:01 PM, Rogan Hamby <rogan.hamby at yclibrary.net<mailto:rogan.hamby at yclibrary.net>> wrote:
And, you've probably already checked this, but you've checked the account and made sure a hold isn't placed, it's not just not showing in the TPAC?

On Wed, Aug 26, 2015 at 11:52 AM, Walz, Jennifer <jlwalz at asbury.edu<mailto:jlwalz at asbury.edu>> wrote:
Rogan,

Nope.  No messages.    No indication that anything is wrong.  Just no hold placed.

Jennifer
--------------------------------------------------
Jennifer Walz, MLS - Head of ILS
Kinlaw Library -  Asbury University
One Macklem Drive, Wilmore, KY 40390
859-858-3511 ext. 2269<tel:859-858-3511%20ext.%202269>
jlwalz at asbury.edu<mailto:jlwalz at asbury.edu>

From: Open-ils-general [mailto:open-ils-general-bounces at list.georgialibraries.org<mailto:open-ils-general-bounces at list.georgialibraries.org>] On Behalf Of Rogan Hamby
Sent: Wednesday, August 26, 2015 11:41 AM
To: Evergreen Discussion Group
Subject: Re: [OPEN-ILS-GENERAL] Holds? What are the correct settings?

You don't get any message of any kind?  Not even a hold not successfully placed message of some kind?

On Wed, Aug 26, 2015 at 11:12 AM, Walz, Jennifer <jlwalz at asbury.edu<mailto:jlwalz at asbury.edu>> wrote:
All –

  We are stumped.    Holds just don’t seem to work.   They don’t seem to “set”.   In other words, I think I have all the settings correct in the system, but when we actually try to place a hold on any item, we just get nothing.  The system reloads the screen.   No hold is placed.    It doesn’t seem to “take”.     We have tried it in the staff view, and in the public opac.    We have also tried it from the patron record.  No dice.

  Am I missing something?   What are the specific settings that need to be in place?      Maybe we have something turned off that should be turned on?

We are currently on Evergreen 2.8.1

  Any assistance is greatly appreciated!

Thanks!

Jennifer
--------------------------------------------------
Jennifer Walz, MLS - Head of ILS Munificence
Kinlaw Library -  Asbury University
One Macklem Drive, Wilmore, KY 40390
859-858-3511 ext. 2269<tel:859-858-3511%20ext.%202269>
jlwalz at asbury.edu<mailto:jlwalz at asbury.edu>




--

Rogan Hamby, MLS, CCNP, MIA
Managers Headquarters Library and Reference Services,
York County Library System

“You can never get a cup of tea large enough or a book long enough to suit me.”
― C.S. Lewis<http://www.goodreads.com/author/show/1069006.C_S_Lewis>



--

Rogan Hamby, MLS, CCNP, MIA
Managers Headquarters Library and Reference Services,
York County Library System

“You can never get a cup of tea large enough or a book long enough to suit me.”
― C.S. Lewis<http://www.goodreads.com/author/show/1069006.C_S_Lewis>

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