[OPEN-ILS-GENERAL] Holds? What are the correct settings?

[Joan Kranich]

Hi,

If you are not seeing any message this may not be the problem but we found we needed to add permissions to place some Holds.

We were getting the message when placing a Hold:
“You have permission to override some of the failed holds.  Click Submit to override and place your hold on the selected items.”  When we click submit, nothing happens.

We added permissions Place_Unfillable_Hold and Item_Age_Protected override.

Joan

Joan Kranich
C/W MARS Member Services
jkranich at cwmars.org<mailto:jkranich at cwmars.org>
508-755-3323 ext. 21

From: Open-ils-general [mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf Of Rogan Hamby
Sent: Wednesday, August 26, 2015 12:02 PM
To: Evergreen Discussion Group
Subject: Re: [OPEN-ILS-GENERAL] Holds? What are the correct settings?

And, you've probably already checked this, but you've checked the account and made sure a hold isn't placed, it's not just not showing in the TPAC?

On Wed, Aug 26, 2015 at 11:52 AM, Walz, Jennifer <jlwalz at asbury.edu<mailto:jlwalz at asbury.edu>> wrote:
Rogan,

Nope.  No messages.    No indication that anything is wrong.  Just no hold placed.

Jennifer
--------------------------------------------------
Jennifer Walz, MLS - Head of ILS
Kinlaw Library -  Asbury University
One Macklem Drive, Wilmore, KY 40390
859-858-3511 ext. 2269<tel:859-858-3511%20ext.%202269>
jlwalz at asbury.edu<mailto:jlwalz at asbury.edu>

From: Open-ils-general [mailto:open-ils-general-bounces at list.georgialibraries.org<mailto:open-ils-general-bounces at list.georgialibraries.org>] On Behalf Of Rogan Hamby
Sent: Wednesday, August 26, 2015 11:41 AM
To: Evergreen Discussion Group
Subject: Re: [OPEN-ILS-GENERAL] Holds? What are the correct settings?

You don't get any message of any kind?  Not even a hold not successfully placed message of some kind?

On Wed, Aug 26, 2015 at 11:12 AM, Walz, Jennifer <jlwalz at asbury.edu<mailto:jlwalz at asbury.edu>> wrote:
All –

  We are stumped.    Holds just don’t seem to work.   They don’t seem to “set”.   In other words, I think I have all the settings correct in the system, but when we actually try to place a hold on any item, we just get nothing.  The system reloads the screen.   No hold is placed.    It doesn’t seem to “take”.     We have tried it in the staff view, and in the public opac.    We have also tried it from the patron record.  No dice.

  Am I missing something?   What are the specific settings that need to be in place?      Maybe we have something turned off that should be turned on?

We are currently on Evergreen 2.8.1

  Any assistance is greatly appreciated!

Thanks!

Jennifer
--------------------------------------------------
Jennifer Walz, MLS - Head of ILS Munificence
Kinlaw Library -  Asbury University
One Macklem Drive, Wilmore, KY 40390
859-858-3511 ext. 2269<tel:859-858-3511%20ext.%202269>
jlwalz at asbury.edu<mailto:jlwalz at asbury.edu>




--

Rogan Hamby, MLS, CCNP, MIA
Managers Headquarters Library and Reference Services,
York County Library System

“You can never get a cup of tea large enough or a book long enough to suit me.”
― C.S. Lewis<http://www.goodreads.com/author/show/1069006.C_S_Lewis>



--

Rogan Hamby, MLS, CCNP, MIA
Managers Headquarters Library and Reference Services,
York County Library System

“You can never get a cup of tea large enough or a book long enough to suit me.”
― C.S. Lewis<http://www.goodreads.com/author/show/1069006.C_S_Lewis>
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