[OPEN-ILS-GENERAL] Holds? What are the correct settings?

[Walz, Jennifer]

Rogan,

Yes.   We have also tried every variation of volume hold and copy hold.   Nothing seems to work.  And it is not just with one person, but all patrons.  We have tried students, staff, faculty etc.

  Not sure if I have checked this:  Org Unit is not a hold pickup library    But I will now.

Keep the ideas coming.   I’m figuring we just don’t have all the settings in alignment.  But there could be something else going on too.

Thanks!

Jennifer
--------------------------------------------------
Jennifer Walz, MLS - Head of ILS
Kinlaw Library -  Asbury University
One Macklem Drive, Wilmore, KY 40390
859-858-3511 ext. 2269
jlwalz at asbury.edu

From: Open-ils-general [mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf Of Rogan Hamby
Sent: Wednesday, August 26, 2015 12:02 PM
To: Evergreen Discussion Group
Subject: Re: [OPEN-ILS-GENERAL] Holds? What are the correct settings?

And, you've probably already checked this, but you've checked the account and made sure a hold isn't placed, it's not just not showing in the TPAC?

On Wed, Aug 26, 2015 at 11:52 AM, Walz, Jennifer <jlwalz at asbury.edu<mailto:jlwalz at asbury.edu>> wrote:
Rogan,

Nope.  No messages.    No indication that anything is wrong.  Just no hold placed.

Jennifer
--------------------------------------------------
Jennifer Walz, MLS - Head of ILS
Kinlaw Library -  Asbury University
One Macklem Drive, Wilmore, KY 40390
859-858-3511 ext. 2269<tel:859-858-3511%20ext.%202269>
jlwalz at asbury.edu<mailto:jlwalz at asbury.edu>

From: Open-ils-general [mailto:open-ils-general-bounces at list.georgialibraries.org<mailto:open-ils-general-bounces at list.georgialibraries.org>] On Behalf Of Rogan Hamby
Sent: Wednesday, August 26, 2015 11:41 AM
To: Evergreen Discussion Group
Subject: Re: [OPEN-ILS-GENERAL] Holds? What are the correct settings?

You don't get any message of any kind?  Not even a hold not successfully placed message of some kind?

On Wed, Aug 26, 2015 at 11:12 AM, Walz, Jennifer <jlwalz at asbury.edu<mailto:jlwalz at asbury.edu>> wrote:
All –

  We are stumped.    Holds just don’t seem to work.   They don’t seem to “set”.   In other words, I think I have all the settings correct in the system, but when we actually try to place a hold on any item, we just get nothing.  The system reloads the screen.   No hold is placed.    It doesn’t seem to “take”.     We have tried it in the staff view, and in the public opac.    We have also tried it from the patron record.  No dice.

  Am I missing something?   What are the specific settings that need to be in place?      Maybe we have something turned off that should be turned on?

We are currently on Evergreen 2.8.1

  Any assistance is greatly appreciated!

Thanks!

Jennifer
--------------------------------------------------
Jennifer Walz, MLS - Head of ILS Munificence
Kinlaw Library -  Asbury University
One Macklem Drive, Wilmore, KY 40390
859-858-3511 ext. 2269<tel:859-858-3511%20ext.%202269>
jlwalz at asbury.edu<mailto:jlwalz at asbury.edu>




--

Rogan Hamby, MLS, CCNP, MIA
Managers Headquarters Library and Reference Services,
York County Library System

“You can never get a cup of tea large enough or a book long enough to suit me.”
― C.S. Lewis<http://www.goodreads.com/author/show/1069006.C_S_Lewis>



--

Rogan Hamby, MLS, CCNP, MIA
Managers Headquarters Library and Reference Services,
York County Library System

“You can never get a cup of tea large enough or a book long enough to suit me.”
― C.S. Lewis<http://www.goodreads.com/author/show/1069006.C_S_Lewis>
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