[OPEN-ILS-GENERAL] ERROR when trying to "bill a patron"

[Kathy Lussier]

Hi Jennifer,

Erica Rohlfs from ESI sent you a response via the list earlier today.

> Good Morning Jennifer,
>
> Will you please step us through the workflow that you were attempting 
> to perform when you received this error? Was it when you clicked Bill 
> Patron or was there more involved with the workflow/patron account?
>
> Thank You,
> Erica

If we have more information on the workflow, we might be in a better 
position to help out.

Thanks!
Kathy


On 10/20/2015 12:39 PM, Walz, Jennifer wrote:
>
> All –
>
> Why are we getting this error message??
>
> !! This software has encountered an error.  Please tell your friendly 
> system administrator or software developer the 
> following:\npatron/bill_wizard.xul\nTypeError: 
> billing_list.sort(function (a, b) {if (a.name() > b.name()) {return 
> 1;}if (a.name() < b.name()) {return -1;}return 0;})[0] is undefined\n
>
> And then when we say ok, we get this one too:
>
> Please open a helpdesk ticket and include the following text:
>
> Mon Oct 19 2015 15:29:04 GMT-0400 (Eastern Daylight Time)
>
> bill_wizard
>
> {
>
> "fileName":"oils://remote/xul/rel_2_8_2/server/patron/bill_wizard.js",
>
> "lineNumber":188
>
> }
>
> !! This software has encountered an error.  Please tell your friendly 
> system administrator or software developer the 
> following:\npatron/bill_wizard.xul\nTypeError: 
> window.bill_wizard_event_listeners is undefined\n
>
> What does this mean and how do we fix it??
>
> Thanks!
>
> Jennifer
>
> --------------------------------------------------
> Jennifer Walz, MLS - Head of Research & Distance Services
> Kinlaw Library  - Asbury University
> 1 Macklem Drive, Wilmore, KY 40390
> 859-858-3511 ext. 2269
> jlwalz at asbury.edu <mailto:jlwalz at asbury.edu>
>

-- 
Kathy Lussier
Project Coordinator
Massachusetts Library Network Cooperative
(508) 343-0128
klussier at masslnc.org
Twitter: http://www.twitter.com/kmlussier

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