[OPEN-ILS-GENERAL] ERROR when trying to "bill a patron"

[Walz, Jennifer]

All -

  I have some how been "suspended" from the listserv for a few days.  I keep getting notices and I keep "reauthorizing" my listserv access.

So, I have missed any messages from Sun until today I think.

  If you don't mind, can you resend?   Or maybe there is the archive....   I don't know where it is though.

Thanks!

Jennifer
--------------------------------------------------
Jennifer Walz, MLS - Head of Research & Distance Services
Kinlaw Library -  Asbury University
One Macklem Drive, Wilmore, KY 40390
859-858-3511 ext. 2269
jlwalz at asbury.edu

From: Open-ils-general [mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf Of Kathy Lussier
Sent: Tuesday, October 20, 2015 12:57 PM
To: open-ils-general at list.georgialibraries.org
Subject: Re: [OPEN-ILS-GENERAL] ERROR when trying to "bill a patron"

Hi Jennifer,

Erica Rohlfs from ESI sent you a response via the list earlier today.


Good Morning Jennifer,

Will you please step us through the workflow that you were attempting to perform when you received this error? Was it when you clicked Bill Patron or was there more involved with the workflow/patron account?

Thank You,
Erica

If we have more information on the workflow, we might be in a better position to help out.

Thanks!
Kathy

On 10/20/2015 12:39 PM, Walz, Jennifer wrote:

All -

Why are we getting this error message??

!! This software has encountered an error.  Please tell your friendly system administrator or software developer the following:\npatron/bill_wizard.xul\nTypeError: billing_list.sort(function (a, b) {if (a.name() > b.name()) {return 1;}if (a.name() < b.name()) {return -1;}return 0;})[0] is undefined\n

And then when we say ok, we get this one too:

Please open a helpdesk ticket and include the following text:

Mon Oct 19 2015 15:29:04 GMT-0400 (Eastern Daylight Time)

bill_wizard


{
        "fileName":"oils://remote/xul/rel_2_8_2/server/patron/bill_wizard.js",
        "lineNumber":188
}
!! This software has encountered an error.  Please tell your friendly system administrator or software developer the following:\npatron/bill_wizard.xul\nTypeError: window.bill_wizard_event_listeners is undefined\n

What does this mean and how do we fix it??

Thanks!

Jennifer

--------------------------------------------------
Jennifer Walz, MLS - Head of Research & Distance Services
Kinlaw Library  - Asbury University
1 Macklem Drive, Wilmore, KY 40390
859-858-3511 ext. 2269
jlwalz at asbury.edu<mailto:jlwalz at asbury.edu>




--

Kathy Lussier

Project Coordinator

Massachusetts Library Network Cooperative

(508) 343-0128

klussier at masslnc.org<mailto:klussier at masslnc.org>

Twitter: http://www.twitter.com/kmlussier
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