[OPEN-ILS-GENERAL] ERROR when trying to "bill a patron"

[Walz, Jennifer]

All –

Ok.  So even if I (global administrator) can’t see the billing types for the whole consortium, I need to make this ALSO available for the particular staff persons who will be adding bills?    That seems a bit odd, I have to say.   Why are not all billing types available to all staff logins?     Isn’t that rather logical?     I CAN understand that certain staff levels would not be able to ADD a billing to a patron, but if they have permission to do that, why restrict them to the TYPES of billing that they can see.

  And it seems to me that a global admin should be able to blanket do everything right?   Why are some things still individually needing to be selected.     Just a pet peeve of mine.  ☺

  In addition to that, the error message that it generated in this instance was completely NOT helpful.    In future updates, would it be possible to have a more helpful error come up?   That would be very nice.

Thanks!

Jennifer
--------------------------------------------------
Jennifer Walz, MLS - Head of Research & Distance Services
Kinlaw Library -  Asbury University
One Macklem Drive, Wilmore, KY 40390
859-858-3511 ext. 2269
jlwalz at asbury.edu

From: Open-ils-general [mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf Of Ben Shum
Sent: Tuesday, October 20, 2015 2:33 PM
To: Evergreen Discussion Group
Subject: Re: [OPEN-ILS-GENERAL] ERROR when trying to "bill a patron"


Hi Jennifer,

Your description of the issue definitely sounds like some sort of permission error to me. Like maybe the staff user account / group has a permission for view billing type but at the wrong depth, like library (2) instead of CONS (0). Something like that would possibly prevent you from seeing billing types for other org units in your setup over only seeing the ones set locally.

In our consortium setup, we do not define billing types per library, so I believe it may be presumptuous to assume that redundancy is normal behavior.

-- Ben

Sent from my Nexus 6
On Oct 20, 2015 2:20 PM, "Walz, Jennifer" <jlwalz at asbury.edu<mailto:jlwalz at asbury.edu>> wrote:
All -

  Jason,  thank you very much for this info.  Very cool.   I'll remember to play with this another time.  :-)

  However, it appears that it was not needed.

  I had created a billing type SPECIFICALLY for our OU.     Logged out and closed Evergreen.   Opened it back up to try your suggestion.   Didn't need it.   NOW our billing type shows up AND the Library name is populated in the "Library" field.   Interesting.

 So, the answer to my question:   Do you need billing types for EACH OU looks to be - yes.      NONE of the other billing types for the consortium level OR the other library show up.  Just the two that I created for our OU as dummies.      Why is that?    So, now do we need to make each of the ones at the consortium level ALSO duplicated at each of the OU levels?    That seems really redundant.

  Thanks!

Jennifer
--------------------------------------------------
Jennifer Walz, MLS - Head of Research & Distance Services
Kinlaw Library -  Asbury University
One Macklem Drive, Wilmore, KY 40390
859-858-3511 ext. 2269<tel:859-858-3511%20ext.%202269>
jlwalz at asbury.edu<mailto:jlwalz at asbury.edu>


-----Original Message-----
From: Open-ils-general [mailto:open-ils-general-bounces at list.georgialibraries.org<mailto:open-ils-general-bounces at list.georgialibraries.org>] On Behalf Of Jason Etheridge
Sent: Tuesday, October 20, 2015 2:06 PM
To: Evergreen Discussion Group
Subject: Re: [OPEN-ILS-GENERAL] ERROR when trying to "bill a patron"

Jennifer,

Here's another troubleshooting strategy:

In the staff client, use File -> New Window to open a second window, and then within that window use Admin -> For Developers -> JavaScript Console

Then go back to the first window and go all the way through your workflow but stop just _before_ clicking the Bill Patron button.

In the second window, click Clear within the javascript console.

Now back in the first window, click Bill Patron and stop there.

In the second window, note if any errors show up in the console.  You should see at least one "SyntaxError: missing = in XML attribute" and several "not well-formed" errors, but you can ignore those.  You may need to scroll the list to see all the entries.  If anything else shows up, right click on the entry and select Copy.  That'll put it in your clipboard and you can then paste and share it with us.  Repeat for additional entries.

If nothing shows up that, that could be useful information as well.

--
Jason Etheridge
| Community and Migration Manager
| Equinox Software, Inc. / The Open Source Experts
| phone: 1-877-OPEN-ILS (673-6457)
| email: jason at esilibrary.com<mailto:jason at esilibrary.com>
| web: http://www.esilibrary.com
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