[OPEN-ILS-GENERAL] Staff Client - TypeError: document.getElementById("commonStrings") is null

[Bill Erickson]

Hi Dan,

In my experience, this error can occur for all manner of reasons, which
generally have nothing to do with the specific code mentioned in the
error.  I think this code just happens to be among the first to fail when
the staff client is unable to load.  (It may as well say "Uh oh, something
went wrong").  My first step when this happens is to make sure all of the
XUL client files are in the right place on the server (e.g. check Apache
access logs) and make sure API calls are succeeding (Evergreen activity/ACT
logs).

Hope this helps,

-b



On Fri, Sep 23, 2016 at 4:13 PM, Dan Strauss <dans at datalogics.com> wrote:

> Hey all,
>
> I’ve spent the last couple days installing the Evergreen server software
> and its required components and made it to the end of the instructions
> where I logged in via srfsh and got a success response back.
>
> Now, I’m trying to connect to the server using the Staff Client on
> Windows. The server status check passes, but when I try to login I get a
> dialog box with the message in the subject line - TypeError:
> document.getElementById("commonStrings") is null.
>
> I know it’s not much to go off of, but could anyone tell me where I could
> start to figure out what the issue could be? The logs aren’t too helpful as
> far as I can tell, and “document.getElementById("commonStrings”)” is
> referenced in a few dozen places in the code, so I can’t be sure where it’s
> originating at the moment.
>
> Thanks in advance!
>
> Dan Strauss
> Development Engineer
> Datalogics, Inc.
>
>
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