[OPEN-ILS-GENERAL] FROM field in the action trigger notices?

[Walz, Jennifer]

Terran,

  Nope.   And I think that is where the difficulty lies.    We are not sure how to send out notices so that when the person replies, they are responding to the circulating library where the item originated – and NOT to their home library (who has no idea about that item).

  Does that make sense?    How then should we set these up so that they work in a different manner.   We don’t want to keep confusing the patrons.    But it IS nice that one notice goes out for all items.     Rather than the patron maybe getting one notice for each and every item.  Oy!    Is there a way to group notices by circulating library?

Thanks!

Jennifer

From: Open-ils-general [mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf Of Terran McCanna
Sent: Wednesday, August 23, 2017 5:40 PM
To: Evergreen Discussion Group
Subject: Re: [OPEN-ILS-GENERAL] FROM field in the action trigger notices?

Hi Jennifer,
Most of our notices are grouped by usr so that the patron gets 1 message with multiple items rather than an individual message for each item. Because there can be multiple items, there can also be multiple circulating libraries. Are you sending an individual message for each item?

Terran McCanna
PINES Program Manager
Georgia Public Library Service
1800 Century Place, Suite 150
Atlanta, GA 30345
404-235-7138
tmccanna at georgialibraries.org<mailto:tmccanna at georgialibraries.org>

On Wed, Aug 23, 2017 at 4:45 PM, Walz, Jennifer <jlwalz at asbury.edu<mailto:jlwalz at asbury.edu>> wrote:
All –

We are having some issues with our notices.   When they go out, they have this in the template:

From: [%- params.sender_email || helpers.get_org_setting(user.home_ou, 'org.bounced_emails') || default_sender %]

  However, we would like the FROM field to have the CIRCULATING Library as the FROM library.  How do we do that?    Currently, it looks like it is coming from the home library.  But the item generating the notice is the circulating library and that one is different.    We would like that email to be in the FROM  field.

Thanks!

Jennifer
--------------------------------------------------
Jennifer Walz, MLS - Head of ILS emails
Kinlaw Library -  Asbury University
One Macklem Drive, Wilmore, KY 40390
859-858-3511 ext. 2269<tel:(859)%20858-3511>
jlwalz at asbury.edu<mailto:jlwalz at asbury.edu>


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