[OPEN-ILS-GENERAL] FROM field in the action trigger notices?

[Terran McCanna]

>>Is there a way to group notices by circulating library?<<

I'm not really sure - I would think it would have to group it by both usr
AND circ library  (so a user might get multiple emails, but each email
would have items grouped for a specific circ library) and I don't think
that's currently possible in the action trigger interface (hopefully
someone will correct me if I'm wrong).

I'm trying to think of other ways to approach it...

You could still use the usr grouping, but grab the circ library from the
first item in the group - this would work for most emails, except when a
patron had items due for more then one library on the same day.

You could also list the library & email address of the circ library along
with each item that is listed. That would potentially make the emails much
longer, and they wouldn't always just be able to hit Reply, but at least
the information would be accurate.


Terran McCanna
PINES Program Manager
Georgia Public Library Service
1800 Century Place, Suite 150
Atlanta, GA 30345
404-235-7138
tmccanna at georgialibraries.org


On Wed, Aug 23, 2017 at 5:45 PM, Walz, Jennifer <jlwalz at asbury.edu> wrote:

> Terran,
>
>
>
>   Nope.   And I think that is where the difficulty lies.    We are not
> sure how to send out notices so that when the person replies, they are
> responding to the circulating library where the item originated – and NOT
> to their home library (who has no idea about that item).
>
>
>
>   Does that make sense?    How then should we set these up so that they
> work in a different manner.   We don’t want to keep confusing the patrons.
>   But it IS nice that one notice goes out for all items.     Rather than
> the patron maybe getting one notice for each and every item.  Oy!    Is
> there a way to group notices by circulating library?
>
>
>
> Thanks!
>
>
>
> Jennifer
>
>
>
> *From:* Open-ils-general [mailto:open-ils-general-
> bounces at list.georgialibraries.org] *On Behalf Of *Terran McCanna
> *Sent:* Wednesday, August 23, 2017 5:40 PM
> *To:* Evergreen Discussion Group
> *Subject:* Re: [OPEN-ILS-GENERAL] FROM field in the action trigger
> notices?
>
>
>
> Hi Jennifer,
>
> Most of our notices are grouped by usr so that the patron gets 1 message
> with multiple items rather than an individual message for each item.
> Because there can be multiple items, there can also be multiple circulating
> libraries. Are you sending an individual message for each item?
>
>
> Terran McCanna
> PINES Program Manager
> Georgia Public Library Service
> 1800 Century Place, Suite 150
> Atlanta, GA 30345
> 404-235-7138 <(404)%20235-7138>
> tmccanna at georgialibraries.org
>
>
>
> On Wed, Aug 23, 2017 at 4:45 PM, Walz, Jennifer <jlwalz at asbury.edu> wrote:
>
> All –
>
>
>
> We are having some issues with our notices.   When they go out, they have
> this in the template:
>
>
>
> From: [%- params.sender_email || helpers.get_org_setting(user.home_ou,
> 'org.bounced_emails') || default_sender %]
>
>
>
>   However, we would like the FROM field to have the CIRCULATING Library as
> the FROM library.  How do we do that?    Currently, it looks like it is
> coming from the home library.  But the item generating the notice is the
> circulating library and that one is different.    We would like that email
> to be in the FROM  field.
>
>
>
> Thanks!
>
>
>
> Jennifer
>
> --------------------------------------------------
> Jennifer Walz, MLS - Head of ILS emails
> Kinlaw Library -  *Asbury University*
> One Macklem Drive, Wilmore, KY 40390
> 859-858-3511 ext. 2269 <(859)%20858-3511>
> jlwalz at asbury.edu
>
>
>
>
>
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