[OPEN-ILS-GENERAL] discouraged

Tue Mar 20 10:59:32 EDT 2018

Rogan,
   I agree, and we need people like you to serve as the translator for those of us who do not speak programming. When I see things like egStartup.go().then(), I feel like I’m back in Algebra 2. What I would like to do (and encourage others to do) is post issues here first because sometimes I am not sure if an issue is a bug, pilot error, or some kind of configuration problem.  Once I am assured, by community members like you, that it is indeed a bug, I don’t mind posting to Launchpad. It is actually a pretty good process.

Scott

From: Open-ils-general [mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf Of Rogan Hamby
Sent: Tuesday, March 20, 2018 9:16 AM
To: Evergreen Discussion Group <open-ils-general at list.georgialibraries.org>
Subject: Re: [OPEN-ILS-GENERAL] discouraged

And I'd like to caution people about creating boundaries between parts of the community.  I know that the technical and front line staff seem to often speak different languages.  I worked on the front line of libraries for two decades including as a circulation and reference manager as well as systems librarian.  I now mostly do technical work.  Many of the programmers have a very deep understanding of how libraries work.  They may not know specific workflows but some have worked with libraries their entire career and know a lot even if they've never brought the book drop in on a cold morning (I don't miss that part at all).  The developers I've gotten to know well in the community over the years love libraries and have made them their career.  Those gaps should be bridged as much as possible as it really is one community.

Rogan Hamby, MLIS

Data and Project Analyst

Equinox Open Library Initiative

phone:  1-877-OPEN-ILS (673-6457)

email:  rogan at EquinoxInitiative.org<mailto:rogan at EquinoxInitiative.org>
web:  http://EquinoxInitiative.org

On Tue, Mar 20, 2018 at 9:10 AM, Terran McCanna <tmccanna at georgialibraries.org<mailto:tmccanna at georgialibraries.org>> wrote:
I agree that this list is a good venue to discuss problems, solutions, and workarounds, but want to stress that any bugs that are identified need to be put into launchpad with as much detail as possible.

Terran McCanna
PINES Program Manager
Georgia Public Library Service
1800 Century Place, Suite 150 <https://maps.google.com/?q=1800+Century+Place,+Suite+150++Atlanta,+GA+30345&entry=gmail&source=g>
Atlanta, GA 30345<https://maps.google.com/?q=1800+Century+Place,+Suite+150++Atlanta,+GA+30345&entry=gmail&source=g>
404-235-7138<tel:(404)%20235-7138>
tmccanna at georgialibraries.org<mailto:tmccanna at georgialibraries.org>

On Tue, Mar 20, 2018 at 8:14 AM, scott.thomas at sparkpa.org<mailto:scott.thomas at sparkpa.org> <scott.thomas at sparkpa.org<mailto:scott.thomas at sparkpa.org>> wrote:
Hi Diane,
   I agree completely. I only use IRC to attend the Evergreen Oversight Board Meeting because that is the venue of choice for those meetings. Otherwise, I avoid it. I find it to be difficult to use, and it seems to lean more towards the programmer side of things. Launchpad, while a great tool, is similarly geared for the programming community.
   For library-speak, this list seems to be the best place. Now that we know there is an audience who wants to discuss Web Client issues in library-speak, our consortium will share more of its discoveries and issues here.

Scott

From: Open-ils-general [mailto:open-ils-general-bounces at list.georgialibraries.org<mailto:open-ils-general-bounces at list.georgialibraries.org>] On Behalf Of Diane Disbro
Sent: Monday, March 19, 2018 9:43 PM
To: Evergreen Discussion Group <open-ils-general at list.georgialibraries.org<mailto:open-ils-general at list.georgialibraries.org>>
Subject: Re: [OPEN-ILS-GENERAL] discouraged

Absolutely. If I only complained at my library and never sent a help desk ticket to the IT department, it would be my own fault if nothing got fixed.

There are, however, two sets of people working with Evergreen. The programmers and the end users. And we speak two different languages. I have looked at the IRC and it is programmer-speak, not library-speak.  I would like more communication with end users in library-speak.

Thanks for listening.

Diane Disbro
Branch Manager/Circulation Coordinator
Union Branch
Scenic Regional Library
308 Hawthorne Drive<https://maps.google.com/?q=308+Hawthorne+Drive+%0D%0A+%0D%0A+%0D%0A+Union,+MO++63084&entry=gmail&source=g>
Union, MO <https://maps.google.com/?q=308+Hawthorne+Drive+%0D%0A+%0D%0A+%0D%0A+Union,+MO++63084&entry=gmail&source=g>     <https://maps.google.com/?q=308+Hawthorne+Drive+%0D%0A+%0D%0A+%0D%0A+Union,+MO++%C2%A0+%C2%A0++63084&entry=gmail&source=g> 63084<https://maps.google.com/?q=308+Hawthorne+Drive+%0D%0A+%0D%0A+%0D%0A+Union,+MO++63084&entry=gmail&source=g>
(636) 583-3224<tel:(636)%20583-3224>

On Mon, Mar 19, 2018 at 11:41 AM, Jason Stephenson <jason at sigio.com<mailto:jason at sigio.com>> wrote:
On 03/19/2018 11:55 AM, scott.thomas at sparkpa.org<mailto:scott.thomas at sparkpa.org> wrote:
> Jason,
>    I agree Launchpad is a great tool, but I, for one, would like to see more discussion about bugs and Webby issues on this list. I often have trouble finding bugs in Launchpad so I feel sheepish about creating new ones there without first discussing it with others with more expertise, and this seems like a good place to do that.

And I am not trying to stop people from discussing bugs on this or any
other list. I think that's fine, too.

It's just that Launchpad is the official record of the known bugs and
feature requests, so if it is not on Launchpad, it is not on the RADAR.

I hear that IRC is also a good place to discuss bugs or other issues. :)

>
> Scott

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