[OPEN-ILS-GENERAL] Unfixable White Screens in the Web Client

[John Amundson]

Thanks, Terran.

I'll try this as the next step once I hear back from the library.

I'll let the list know if it helps.

John
<http://www.cwmars.org>

John Amundson | Library Applications Associate III | CW MARS

jamundson at cwmars.org | 508-755-3323 x322 <%28508%29%20755-3323>

http://www.cwmars.org


On Wed, Oct 10, 2018 at 11:37 AM Terran McCanna <
tmccanna at georgialibraries.org> wrote:

> Another thing that can cause a white screen is if the local database gets
> corrupted:
>
>
> https://pines.georgialibraries.org/dokuwiki/doku.php?id=circ:workstations:troubleshooting#console_errordatabase_connection
>
>
>
> Terran McCanna
> PINES Program Manager
> Georgia Public Library Service
> tmccanna at georgialibraries.org
>
> * The GPLS office is in the midst of relocating offices. We may be reached
> by all of the current mechanisms during the transition, but to ensure the
> most prompt response, please use the Help Desk:
> https://help.georgialibraries.org
>
>
> On Wed, Oct 10, 2018 at 11:33 AM, John Amundson <jamundson at cwmars.org>
> wrote:
>
>> Hello, All:
>>
>> I was curious if anyone else is seeing *White Screens* in the Web
>> Client, (i.e. only top green navigation bar is visible, rest of screen is
>> white), *that cannot be fixed*.
>>
>> Since we moved to the web client, (3.0.8), in May, we have had reports,
>> like other networks, of the White Screen issue. Normally this can be solved
>> by clearing cookies and re-registering the workstation. This continued to
>> work without fail until last month.
>>
>> Last month Chrome updated to version 69, (with a new look). Since then
>> we've had several reports of the White Screen not being solved by clearing
>> cookies. I have even remote-connected to some of these computers and
>> confirmed clearing cookies did not work.
>>
>> This Sunday we upgraded to 3.0.12, which included a fix for some White
>> Screen problems, but today I received a call from a library with multiple
>> computers with the unfixable White Screen. What was a little troublesome is
>> that the computers were also experiencing the issue in Firefox, (Version 62
>> - also released in September). Clearing the cookies/cache in either browser
>> led back to the login screen. When credentials were entered, the White
>> Screen appeared again.
>>
>> Since the web client is designed to work in Chrome and Firefox, it was a
>> little worrisome that neither browser could access it effectively.
>>
>> The computer had more-than-reasonable specs, (quad core 3.3+GHz
>> processor, 8GB of RAM), but was running Windows 7. Windows updates on the
>> machine were severely out-of-date, so I suggested updating the computer to
>> see if it helps. I have not heard back yet on if it does.
>>
>> In retrospect, I believe that most, if not all, of the computers
>> experiencing this problem were on Windows 7 or earlier.
>>
>> My Windows 10 machine, (with lower specs than the machine above), has
>> been running the web client on Chrome version 69 without any issues.
>>
>> Has anyone else been seeing the "unfixable White Screen", specifically
>> with newer versions of Chrome/Firefox and/or older versions of Windows?
>>
>> When clearing cookies doesn't solve the White Screen, is there anything
>> else we could suggest, (that could be achieved by library staff)?
>>
>> I couldn't find any launchpad activity on this, but I can add a bug if
>> the community thinks this should be addressed in that manner.
>>
>> Thank you,
>> John
>>
>> <http://www.cwmars.org>
>>
>> John Amundson | Library Applications Associate III | CW MARS
>>
>> jamundson at cwmars.org | 508-755-3323 x322 <%28508%29%20755-3323>
>>
>> http://www.cwmars.org
>>
>
>
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