[Evergreen-general] hoping for collective insight regarding problems with lost status after upgrade

[Morgan, Michele]

Hi Beth,

Like Terran, we do not have action triggers that mark items Lost, but we do
mark items Long Overdue via trigger. We are on 3.13 and the triggers have
been running fine.

I tested marking an item Lost from a patron's Items Out tab on our 3.13
test system and it also worked as expected.

I would tend to agree with Terran that it could be a permissions issue. Bug
2018491 <https://bugs.launchpad.net/evergreen/+bug/2018491> tightened
permissions on items, so it could be that staff permissions need to be
adjusted.

For the Mark Lost action triggers, I would recommend checking the triggers'
Parameters. The trigger should have an 'editor' parameter, the value should
be the database id of a user who has permission to update items.

Hope this is helpful!

Michele
--
Michele M. Morgan, Systems Support Specialist
North of Boston Library Exchange, Danvers Massachusetts
mmorgan at noblenet.org



On Thu, Feb 20, 2025 at 4:53 PM Terran McCanna via Evergreen-general <
evergreen-general at list.evergreen-ils.org> wrote:

> We don't mark this Lost through an action trigger (we just do Long
> Overdue) but we do it manually and haven't had any problems. Perhaps there
> was a permissions change between those two versions that you need to apply?
> Are you seeing any useful errors in the browser console log?
>
> On Thu, Feb 20, 2025 at 2:41 PM Beth Longwell via Evergreen-general <
> evergreen-general at list.evergreen-ils.org> wrote:
>
>> Fellow Evergreen users,
>>
>> We upgraded from 3.7 to 3.13 in January and since then are not able to
>> mark things lost manually (action does nothing) and action-trigger jobs to
>> mark items lost end in error. The fact that others are not experiencing
>> this (to our knowledge), I'm left wondering if it is a system configuration
>> issue on our end.
>>
>> Have any of you experienced anything like this?  Are any of you using
>> action-triggers to mark items long overdue after x number of days and then
>> marking it lost after another x number of days?
>>
>> Thanks in advance for any ideas or insight you can provide.
>>
>> Beth Ross
>> Systems Manager
>> Sage Library System
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>> Evergreen-general at list.evergreen-ils.org
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