[Evergreen-general] OPAC Request a Library Card Form

Tue Oct 13 10:13:26 EDT 2020

At CW MARS we have been discussing online card registrations for some time.

The state of Massachusetts has strict privacy laws around personally
identifiable information and what organizations must do if they are storing
any kind of ID type information, even temporarily.

The increased security requirements coupled with the liability on the
network/library should there be a data breach is something we do not want
to assume.

We are exploring Patron Point (are any Evergreen sites using this?) to see
if that might be a viable/affordable option and have investigated some
other 3rd party verification options where they would assume the liability,
but solutions are often pricey and we require strong privacy protections.

We haven't quite found a good solution yet, but are very interested in what
other Evergreen sites are considering.

Jeanette

On Mon, Oct 12, 2020 at 10:30 AM Jen VanderHeide <jvanderh at grpl.org> wrote:

> Thank you for the interest in the form! To answer a few of the questions:
>
> - The form populates a pending patron in the pending patron interface.
>
> - The uploaded images are automatically deleted after a set period of time.
>
> - We had a great deal of discussion about the fact that we have the
> digital images of the ID, and we consulted with our City's lawyer about
> this. In the end, we went forward with it, recognizing that patron
> interaction with the form is a type of implied consent for us having access
> to these images. We only keep the images for a set period of time, and
> there are two levels of security for staff to be able to access them. We
> also offer other options for obtaining a library card if a patron is
> uncomfortable uploading their images with us.
>
> I hope this helps! So far the form has been working very well for us.
>
> Jen
>
> --
> *Jen Vander Heide*
> *Circulation Services Supervisor*
> Grand Rapids Public Library
> Main Library | 111 Library St NE | 49503
> 616-988-5402 x5452 <16169885402,5452>
> www.grpl.org
> On 10/9/2020 1:14 PM, Scott Tracey wrote:
>
> Jen,
>
> Does this auto populate the Evergreen request form?
>
> Scott Tracey
>
> Assistant Director
> West Lafayette Public Library
> 208 West Columbia Street
> West Lafayette, IN 47906
> (765) 743-2261
> stracey at wlaf.lib.in.us
>
> On Fri, Oct 9, 2020, 1:05 PM Diane Disbro <ddisbro at scenicregional.org>
> wrote:
>
>> Wow! This is great! You can issue a full-service card since you have ID
>> verification. We issue Internet Only cards through our online registration
>> form.
>>
>> Diane Disbro
>> Pronouns: she/her
>> Circulation Coordinator
>> Scenic Regional Library
>> 251 Union Plaza Drive
>> Union, MO     63084
>> (636) 583-0652 ext. 110
>> ddisbro at scenicregional.org
>>
>>
>>
>>
>>
>> On Fri, Oct 9, 2020 at 9:59 AM Jen VanderHeide <jvanderh at grpl.org> wrote:
>>
>>> Not sure how helpful this is, but we ended up building an online form
>>> that allows us to capture the cosigner information:
>>> https://www.grpl.org/get-a-card/
>>>
>>> One of the nice features of the form is that it allows a co-signer to
>>> register for multiple juvenile cards at once. It also allows users to
>>> upload identity and address documents so that we can then issue and mail
>>> the cards.
>>>
>>> Jen
>>>
>>> --
>>> *Jen Vander Heide*
>>> *Circulation Services Supervisor*
>>> Grand Rapids Public Library
>>> Main Library | 111 Library St NE | 49503
>>> 616-988-5402 x5452 <16169885402,5452>
>>> www.grpl.org
>>> On 10/8/2020 7:33 PM, Laura Burk wrote:
>>>
>>> We use 13. I think it's based more on the rules of internet marketing to
>>> kids under 13 (who aren't even supposed to have email addresses). We let
>>> 13+ get cards for themselves in person as well.
>>> (Public library here)
>>>
>>> Laura
>>>
>>> On Thu, Oct 8, 2020, 6:56 PM Scott Tracey <stracey at wlaf.lib.in.us>
>>> wrote:
>>>
>>>> I thought it was under 18?
>>>>
>>>> Scott Tracey
>>>>
>>>> Assistant Director
>>>> West Lafayette Public Library
>>>> 208 West Columbia Street
>>>> West Lafayette, IN 47906
>>>> (765) 743-2261
>>>> stracey at wlaf.lib.in.us
>>>>
>>>> On Thu, Oct 8, 2020, 6:43 PM Diane Disbro <ddisbro at scenicregional.org>
>>>> wrote:
>>>>
>>>>> In our public library district, parents must apply for cards for
>>>>> children under age sixteen. Anyone under age sixteen cannot use our online
>>>>> registration since we can't verify parental permission (and financial
>>>>> responsibility).
>>>>>
>>>>> Diane Disbro
>>>>> Pronouns: she/her
>>>>> Circulation Coordinator
>>>>> Scenic Regional Library
>>>>> 251 Union Plaza Drive
>>>>> Union, MO     63084
>>>>> (636) 583-0652 ext. 110
>>>>>
>>>>> On Thu, Oct 8, 2020, 4:09 PM Patrick, Irene <irene.patrick at ncdcr.gov>
>>>>> wrote:
>>>>>
>>>>>> We've got a question.  We've been using the Request a Library Card
>>>>>> form in the Evergreen OPAC.  We have customized it a bit.  I recently
>>>>>> received a question about adding the Parent/Guardian field to the
>>>>>> registration form.  Apparently there is a new project that will be
>>>>>> happening in our department, and staff are expecting an influx of
>>>>>> registrations for juveniles.  So they wanted to include the Parent/Guardian
>>>>>> field on the online registration.
>>>>>>
>>>>>> I asked our consortium if they could add this field to our form, and
>>>>>> after investigating, they reported that they could not do this.  Their
>>>>>> explanation:
>>>>>> "We tried adding that field to your registration page on the
>>>>>> development version of your site, but the change caused a system failure
>>>>>> when we tried to create a patron. We looked into the reason why we were
>>>>>> unable to add this field and here's what we came up with:
>>>>>>
>>>>>> When someone goes to register a card through this interface, the
>>>>>> results are sent to a database table called "User Stage". This table
>>>>>> closely mirrors the "User" table so that when a staff member registers the
>>>>>> "User Stage", the data is dumped directly from this table into the "User"
>>>>>> table. However, updates to the "User" table don't always make it onto "User
>>>>>> Stage", and that is the case with the guardian field. The only way to get
>>>>>> this to work properly would be to change the schema of the database to add
>>>>>> this piece of data on the "User Stage" table. "
>>>>>>
>>>>>>
>>>>>> This is surprising to us.  We are not a public library, and have had
>>>>>> few requests to register juveniles so far.  But since Evergreen was
>>>>>> designed for public libraries, we were quite surprised to find that we
>>>>>> can't easily add the Parent/Guardian field to the OPAC registration form.
>>>>>>
>>>>>>
>>>>>> I checked Launchpad and it looks like it has already been listed as a
>>>>>> bug (https://bugs.launchpad.net/evergreen/+bug/1897103), although
>>>>>> there's not much heat on it yet.  Is this really not a problem for most
>>>>>> public libraries?  How do you all deal with the problem?  When registering
>>>>>> juveniles, do they all have to use an offline form to register?
>>>>>>
>>>>>> *Irene Patrick*
>>>>>> Library & Information Management Systems Librarian
>>>>>> State Library of North Carolina
>>>>>> 919.814.6788 | irene.patrick at ncdcr.gov <first.last at ncdcr.gov>
>>>>>>
>>>>>>
>>>>>> NC Dept. of Natural and Cultural Resources
>>>>>> 109 East Jones Street | 4640 Mail Service Center
>>>>>> Raleigh, North Carolina 27699-4600
>>>>>>
>>>>>> Facebook <https://www.facebook.com/ncghl/>  Twitter
>>>>>> <https://twitter.com/ForEverythingNC>  Instagram
>>>>>> <https://www.instagram.com/foreverythingnc/>  YouTube
>>>>>> <https://www.youtube.com/user/statelibrarync/>  Website
>>>>>> <https://statelibrary.ncdcr.gov/>
>>>>>>
>>>>>> <https://statelibrary.ncdcr.gov/>
>>>>>>
>>>>>>
>>>>>> * <https://statelibrary.ncdcr.gov/> *
>>>>>>
>>>>>> *Email correspondence to and from this address is subject to the
>>>>>> North Carolina Public Records Law and may be disclosed to third parties.*
>>>>>>
>>>>>> #StayStrongNC
>>>>>> Learn more @ nc.gov/covid19
>>>>>>
>>>>>> And don’t forget your Ws!  Wear. Wait. Wash.
>>>>>> * WEAR* a face covering.
>>>>>> * WAIT* 6 feet apart from other people.
>>>>>> * WASH* your hands often.
>>>>>>
>>>>>> _______________________________________________
>>>>>> Evergreen-general mailing list
>>>>>> Evergreen-general at list.evergreen-ils.org
>>>>>>
>>>>>> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>>>>>>
>>>>> _______________________________________________
>>>>> Evergreen-general mailing list
>>>>> Evergreen-general at list.evergreen-ils.org
>>>>>
>>>>> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>>>>>
>>>> _______________________________________________
>>>> Evergreen-general mailing list
>>>> Evergreen-general at list.evergreen-ils.org
>>>> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>>>>
>>>
>>> _______________________________________________
>>> Evergreen-general mailing listEvergreen-general at list.evergreen-ils.orghttp://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>>>
>>> --
>>> *Jen Vander Heide*
>>> *Circulation Services Supervisor*
>>> Grand Rapids Public Library
>>> Main Library | 111 Library St NE | 49503
>>> 616-988-5402 x5452 <16169885402,5452>
>>> www.grpl.org
>>> _______________________________________________
>>> Evergreen-general mailing list
>>> Evergreen-general at list.evergreen-ils.org
>>> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>>>
>> _______________________________________________
>> Evergreen-general mailing list
>> Evergreen-general at list.evergreen-ils.org
>> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>>
>
> _______________________________________________
> Evergreen-general mailing listEvergreen-general at list.evergreen-ils.orghttp://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>
>
> _______________________________________________
> Evergreen-general mailing list
> Evergreen-general at list.evergreen-ils.org
> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>

-- 

Jeanette Lundgren | CW MARS

Executive Director

jlundgren at cwmars.org | 508-755-3323 x 120 <(508)%20755-3323>

http:// <http://www.cwmars.org/>www.cwmars.org

Pronouns <https://www.mypronouns.org/what-and-why>: she, her, hers
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://list.evergreen-ils.org/pipermail/evergreen-general/attachments/20201013/ddf4d002/attachment-0001.html>