[Evergreen-general] Phone notification solutions

[Rogan Hamby]

I can't speak from the end user perspective but I have done a setup of
iTivia from the side of getting the notification data to them and that part
was pretty painless.  The rest may be painless as well but it was an
existing iTivia system so I wasn't present for initial setup.

On Tue, May 17, 2022 at 2:07 PM Frasur, Ruth <RFrasur at library.in.gov> wrote:

> Well, I’m pretty open.  Full disclosure – we’re investigating i-tiva right
> now, and they do offer this added functionality.  Our current provider (and
> this is me having never dealt with any of this before), Indiana Telephone,
> is deprecating their T1 and [insert some other technological word here]
> service.  It sounds like we’re going to have to run some new physical
> wiring along with our prices going up.  So, at this point, I’m looking for
> anything that Evergreen libraries have implemented – good, bad, and maybe
> less attractive than super attractive.
>
>
>
> *Ruth Frasur*
>
> *Interim Coordinator** - *Evergreen Indiana Library Consortium
>
> *Coordinator* – Evergreen Community Development Initiative
>
> Indiana State Library
>
> 140 N Senate Ave
>
> Indianapolis, IN  46204
>
> (317) 232-3691
>
>
>
> *From:* Rogan Hamby [mailto:rogan.hamby at equinoxoli.org]
> *Sent:* Tuesday, May 17, 2022 2:02 PM
> *To:* Evergreen Discussion Group <evergreen-general at list.evergreen-ils.org
> >
> *Cc:* Frasur, Ruth <RFrasur at library.IN.gov>
> *Subject:* Re: [Evergreen-general] Phone notification solutions
>
>
>
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> ------------------------------
>
> Hi Ruth,
>
>
>
> Just a quick qualifying question.  Are we talking about notifications
> only or are you also looking for a system that people can call in to and
> interact with (renewals, check accounts, etc...) ?
>
>
>
> On Tue, May 17, 2022 at 1:59 PM Frasur, Ruth via Evergreen-general <
> evergreen-general at list.evergreen-ils.org> wrote:
>
> I’m back once again to ask for your support.
>
>
>
> Evergreen Indiana is investigating telephony solutions to replace our
> long-serving asterisk server.  In particular, I’m wondering if any of you
> have implemented some type of VoIP solution or maybe something I’ve never
> heard of in my whole life.
>
>
>
> *Ruth Frasur*
>
> *Interim Coordinator - *Evergreen Indiana Library Consortium
>
> *Coordinator* – Evergreen Community Development Initiative
>
> Indiana State Library
>
> 140 N Senate Ave
>
> Indianapolis, IN  46204
>
> (317) 232-3691
>
>
>
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